Ad Energy is committed to preserving your privacy. To better protect our customers, this notice will outline the company’s online practices, and inform you about the choices you can make with regard to the way your information is collected and used.
Information we collect from prospective customers:
On some pages, we provide forms to collect personal information from our site visitors. This information includes:
Cost of monthly electricity usage
Stage of the solar buying process
Name of anyone who has referred the visitor to us
Use of prospective customer information:
We use address information to create preliminary solar system designs. Then, using the monthly electricity cost provided by the prospective customer, we are able to inform prospective customers’ of their savings potential. We use contact information such as email and phone number to communicate directly with our customers. None of the information listed above is at any point shared with outside parties.
For active customers:
Active customers are provided with secure usernames and passwords, granting them access to a customer portal. Inside the portal, the customer’s personal information, solar system specifications, and scanned contract documents can be found.
This information is made available for the customer’s own convenience. Password protected, it is only visible to the customer and to Ad Energy project managers. At no time is the customer portal opened to outside parties.
Ad Energy also records non-identifying, aggregate site navigation information for our own web design optimization. Personal site navigation habits are at no time seen by anyone, inside or outside of the company.
In all parts of the Ad Energy website, appropriate electronic and managerial procedures have been put in place to maintain data security and correct use of information.
Correcting your information:
Customers are provided access to the great majority of their personally identifiable information within the username and password protected customer portal. If at any point questions or concerns arise, you should feel free to contact Ad Energy via phone or email for a complete rundown of your personal records at the company. You can correct any factual errors in your personal information by sending us a request that credibly shows the error. To protect your security, we will also take reasonable steps to verify your identity before access and corrections to personal information are approved.
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